AI agents that understand the work behind customer service.
We build agents that serve customers and support teams, connected to business systems, information, and rules. The Routine Map shows what to automate, integrate, or build.
The conversation ends. The work does not.
Answering is only one part of the path. Consultations, decisions, records, exceptions, and people must continue the case.
The channel responds but cannot find orders, accounts, inventory, or business rules in company systems.
When a person takes over, the customer repeats everything and the team repeats searches already performed.
The agent does not know when to stop, or hands off without explaining what happened and which decision is needed.
Qualified people spend time gathering context, copying data, and recalling rules before they can act.
Agents for those who talk. Support for those who continue.
ClaraVia connects service, operations, and systems with clear boundaries, human handoff, and evolution grounded in real use.
Customer-facing agents
Serve people on WhatsApp and other channels, consult trusted sources, and perform authorized actions.
Learn moreAgents for teams
Gather context, check rules, suggest next steps, and prepare responses for human review.
Learn moreSoftware and integrations
Connect CRM, ERP, scheduling, catalogs, and internal systems or build what is missing to complete the path.
Learn moreBefore the agent, the Routine Map.
We follow one real case to define information, decisions, actions, exceptions, handoffs, and feedback before choosing technology.
Routine Map
See how an observed workflow becomes agent boundaries, integrations, internal support, and software requirements.
Which workflow is hidden behind your company's conversations?
We can follow one real case and identify where agents, integrations, or custom software make the path clearer and more reliable.
Map a workflow